While it's hard enough to get everyone aligned on a digital strategy, it is the execution around a transformation program that ultimately drives success.
- How are you learning what's driving customer needs and expectations
- What is your digital strategy and how are you engaging employees on a transformation program
- What digital products and capabilities are you developing to improve customer experiences
- How are you leveraging agile practices to drive alignment and execution
- What steps are you taking to empower the organization to make data-driven decisions
- What new technologies are you evaluating that can drive customer insights or improve operations